We use Australia Post to ship all of our orders. All postage rates are calculated based on weight and destination.

INTERNATIONAL SHIPPING DELAYS:

PLEASE NOTE: ALL INTERNATIONAL ORDERS ARE TAKING MUCH LONGER THAN USUAL TO ARRIVE.

THIS IS DUE TO COVID19 DELAYS ON AUSTRALIA POST. FOR THE MOST UP-TO-DATE INFORMATION, AND DELIVERY TIMES PLEASE VISIT THIS PAGE: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates

INTERNATIONAL TRACKING

Please note that NDE Collective cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.  We will do everything we can to keep our customers happy, however we have no control over international shipping! Please contact us if you have any concerns. 

International shipping from Australia is expensive (we are very far away from the rest of the world!). 

INTERNATIONAL TAXES AND CUSTOMS CHARGES:

International customers may be required to pay sales tax, duty and/or Customs charges.  
All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge.  

POSTAGE TIMES:

Australia: Allow 2-5 business days for regular post and 1-3 business days for express post.
New Zealand: Allow *2-4 business days.
Rest of the World: Allow *3-10 business days..
**These are estimated delivery times and are not a guaranteed timeframe. Delays may occur.**
NDE Collective cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control. 

RETURNS INFO:

Not stoked on your new NDE Collective product? Picked the wrong size? No worries!

If for any reason you are unhappy with your item, we accept exchanges within 30 days of your order purchase date. Goods must be in their original condition, unworn and with tags. Please note there are no refunds for change of mind or incorrect choice. Exchanges are subject to stock availabilities. Any shipping charges paid on the original order will not be refunded.

If you would like to return an item please contact customer service at: nde.aus@outlook.com Please be sure to include your full name, order number, which products you’d like to return and the reason why you want to return the product/s.

We will work with you to come up with a solution. 

Return postage costs are the responsibility of the customer. We strongly recommend sending all parcels via a traceable service. We are not responsible for any lost or missing parcels.

Our return address is:

NDE Collective PTY LTD
11 Millard Avenue
Aitkenvale 
QLD 4814 
Australia 

INTERNATIONAL RETURNS POLICY

If you are based outside of Australia, please email us at nde.aus@outlook.com and we will work with you on tailored return solution. All returns must be made within 30 days of your purchase date. Return postage costs and any additional duties & taxes assessed by International Customs when returning items from overseas are the responsibility of the customer, as well as any duties & taxes incurred when receiving the exchanged item.